Shipping policy
Mewpoki Shipping Policy
Last updated: September 14, 2026
Thank you for shopping with Mewpoki! We work hard to make sure your pet essentials arrive safely and as smoothly as possible. Please review the information below before placing your order.
Order Processing
Most orders are processed within 1–3 business days after your order is confirmed.
Personalized or custom-made products may require additional preparation time. These items typically take 3–7 business days to process before shipment.
Business days do not include weekends or public holidays.
During holidays, sales, or periods of high order volume, processing times may be slightly longer.
Estimated Delivery Times
Once your order has been processed and shipped, estimated delivery times are:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Australia & New Zealand: 7–15 business days
- Europe: 7–15 business days
- Other international destinations: 10–20 business days
These are estimates rather than guaranteed delivery dates. Shipping times may vary due to the destination, carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Free shipping is available on qualifying orders over $49, where offered.
Any free-shipping threshold is calculated after discounts and before applicable taxes unless otherwise stated at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information when tracking is available.
Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated for several days, please contact us and we will be happy to help.
Multiple Packages
Some orders may be shipped in multiple packages, particularly when they contain different types of products or personalized items.
If your order arrives in separate packages, don't worry—you will not be charged additional shipping fees beyond the amount shown at checkout.
Personalized & Custom Products
Personalized products are made specifically for you and may require additional processing time before shipment.
Please carefully review all names, text, sizes, colors, and other personalization details before submitting your order.
Once production has started, we may not be able to change or cancel a personalized order.
Incorrect Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing or shipment has begun.
Mewpoki is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.
Delayed Packages
Occasionally, carriers may experience delays that are outside our control.
If your package has not arrived within the estimated delivery window, please check your tracking information first. If you still need assistance, contact our support team and we will help investigate the shipment.
Lost Packages
If tracking indicates that your package may be lost in transit, please contact us so we can review the shipment with the carrier.
We will work with you to determine the appropriate next step based on the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around your property and any secure delivery locations.
- Asking household members or neighbors whether they accepted the package.
- Allowing up to 48 hours, as some carriers may mark packages as delivered shortly before the actual delivery.
- Contacting the shipping carrier for additional delivery information.
If you still cannot locate the package, contact Mewpoki and we will do our best to assist you.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs procedures may also cause additional delivery delays.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged product
- Photos of the packaging, if applicable
We will review the issue and help determine the appropriate resolution.
Shipping Restrictions
We currently ship only to destinations available during checkout.
Certain products may not be eligible for delivery to every country or region because of carrier, customs, or regulatory restrictions.
If your location is unavailable at checkout, we are unfortunately unable to ship your order there at this time.
Contact Us
If you have any questions about shipping or need help with an order, please contact us:
Mewpoki Customer Support
Email: contact@mewpoki.store
Please include your order number when contacting us about an existing order so we can assist you more quickly.